FAQs

In any emergency calling 911 is always the quickest way to speak to a professional.

For mental health emergencies, the statewide crisis line is a 24/7/365 call system to help anyone experiencing a mental health crisis. All calls are routed to a trained crisis specialist within your area. The service is free.

Tennessee’s Statewide Crisis Line: 855-274-7471

When speaking with any first responder or reaching out for help, ensure that you emphasize that the call is regarding a mental health emergency and that you are seeking medical help, not arrest.

Lack of insight and awareness of the need for treatment frequently occurs in psychotic disorders. It is often difficult to understand the need for medication when one does not believe there is an illness or problem that requires treatment.

Recommended reading on the topic is:

• “I’m Not Sick I Don’t Need Help,” by Dr. Xavier Amador. (sample of book here)
• Anosognosia
• L.E.A.P Method

Questions or information regarding appointment requests for the Vanderbilt Adult Outpatient Psychiatric Clinic (VAPOC) can be addressed by calling the clinic: (615) 936-3555

For those with questions or potential referrals to the first episode psychosis team, please reach out to Kelly Vance, MA at (615) 875 -1401. Referrals can be made by both professionals and individuals in the community. 

Individuals apart of the of the first episode psychosis team must be 18 or older, within their first two years of illness, live in Nashville or the immediate surrounding area, and be insured under a plan in contract with Vanderbilt Adult Psychiatric Outpatient Clinic.

In any emergency calling 911 or going to the nearest emergency room is always the quickest way to speak to a professional. 

The following resources are specific to Tennessee, unless noted as 'national' in the heading. 

Phone Numbers & Contacts:

• Mobile Crisis: 855-274-7471
  • Mobile Crisis is a 24/7/365 response team for the state of Tennessee for those who are experiencing a mental health emergency. 
• National Suicide Prevention Lifeline: 988
• SAMHSA’s National Helpline: 1-800-662- 4357
  • SAMHSA’s National Helpline is a free, confidential, 24/7/365 treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations. 
• National Suicide Text Hotline: 988
• Vanderbilt Psychiatric Hospital Admissions: 615-327-7000 x 3
  • Connect with someone in admissions at any time/day of the week for questions related to hospitalization

Emergency Centers:

• Crisis Walk-In Centers: CSUs offer face-to-face, 24/7/365 evaluation for those who are experiencing a mental health emergency in Tennessee. For the walk-in center nearest you, please call 855-274-7471
  •  Mental Health Cooperative CSU
  • 275 Cumberland Bend, Ste. 237 Nashville, TN  37228
  • 615-726-0125 
•  Vanderbilt’s Psychiatric Assessment Service (PAS): provides care for patients with immediate behavioral healthcare needs. We offer immediate help in situations including suicide attempt/thoughts of suicide, depression, anxiety, unusual or unrealistic thinking, physical and/or sexual abuse, and drug or alcohol abuse. Calls for assessment can be made 24/7.
  • 1601 23rd Avenue South Nashville, TN 37212
  • 615-327-7000 x 3
  • Monday – Friday: 8 a.m. – 11 p.m.
  • Saturday – Sunday:  8 a.m. – 7 p.m.
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