RoundingWell, a Nashville-based digital health company, recently completed a first-of-its-kind customization of its platform to support VHAN’s industry-leading care management team. Teams from both companies collaborated to adapt RoundingWell.com’s platform into a highly personalized, integrated tool that could communicate and coordinate across the multidisciplinary interventions VHAN delivers to its patients in partnership with their local healthcare providers.
The VHAN care management team, which includes pharmacists, social workers, nurses and other clinical experts, provides enhanced support for patients with complex and/or chronic medical needs. The collaboration with RoundingWell has resulted in a tailor-made tool VHAN uses to build a hyper-targeted outreach strategy and more effectively coordinate efforts among the various interventions. With its data all in one place, VHAN can now track and measure health improvements from its coordinated interventions and see a more accurate snapshot of each patient. These valuable data points can also be shared with health plan leaders and insurance carriers to ensure every patient is getting the support they need to achieve their health goals.
“The VHAN care management team brought their industry knowledge, clinical processes and documentation needs to the table. Our platform's workflow, documentation, automation and customization capabilities operationalized those models so they can be deployed across the network repeatedly and at scale,” says John Smithwick, CEO of RoundingWell. "We’re proud to support VHAN’s world-class team of nurses, social workers, pharmacists and diabetes educators as they all work together to provide a seamless and consistent experience for their patients.”
Not only has the collaboration provided insight and data to clinicians and stakeholders, but after working with the VHAN team, RoundingWell also gained a more in-depth understanding of the complexities of healthcare networks.
“It is challenging to find solutions that can serve such a unique, expansive and ambitious network of independent provider organizations like VHAN,” says Cindy Powell, MD, senior vice president and medical director of Population Health at VHAN. “Coordinating the delivery of our interventions to a diverse patient population of adults and children across Tennessee and surrounding states with input and guidance from their trusted community physicians is a task too big for most out-of-the-box solutions we explored. The team at RoundingWell was willing to adapt their platform to VHAN’s needs, recognizing the value of what VHAN would be able to contribute to the health of our state and region with better coordination and data.”
This is only the beginning of the collaboration between the two entities. In addition to expanding its clinical programs, VHAN will be looking to RoundingWell for patient outreach assistance for several health prevention programs in development.