Resources and Tools

Communication Tools

• AIDET
• Managing Up
• Rounding
• Service Recovery/ HEARD Protocol

Credo

• Credo Poster
• I Aspire to Expert Performance Poster
• Credo Cards
• Credo Commitment Letter
• Leader Credo

HR Bundles (Tools & resources to impact People Pillar Goals)

Patient and Family Promise Poster

Pillar Goals

Recognition & Engagement

• Cause for Applause
• Thank You Notes
• Tell Us About You Cards
• 30/90/180 Day Conversation Guide