The Change Management team thoroughly evaluates change requests following a controlled review process. Requests are tracked from start to completion ensuring the integrity of Epic scheduling and telephony change control.
Mission
To thoroughly evaluate change requests following a controlled review process by tracking requests from start to completion, ensuring the integrity of Epic scheduling and telephony change control.
Vision
To provide a standardized change process for designing, building, maintaining, and revising workflows in Epic, as well as systems applications that support Patient Access Services.
Values
- Accuracy
- Quality
- Credo
- Communication
Goals
- Guidance for template design to optimize provider schedules and improve ease of scheduling to meet capacity goals
- Alignment to best practices across all areas of patient access
- Monitor and tracking all system changes to guide capacity and impact on scheduling
- Adopting new systems and best practices from other organizations to improve benchmark metrics
Please use the link below to review statuses for submitted requests, as well as to submit new requests.
CM SharePoint Site: Submit New Request & Check Existing Request Status
If you try the link but find you do not have visitor access to our site, please request access to our SharePoint site by Change Management.
For any questions or concerns regarding Change Management or template changes, please email Change Management.
