Overview
VUMC IT Customer Relationship Mangers (CRMs) maintain a relationship between IT and the business, and increase the value realized from IT assets, investments, and capabilities. Your CRMs are responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment. VUMC IT CRMs are connectors, orchestrators and sometimes negotiators. Your CRM is a liaison between IT and the business units as well as a trusted advisor to the business unit by building that trust through transparency, expert communications, and issue resolution.
Have an IT question or new IT project?
When should I contact a CRM vs Help Desk?
| When I... | CRM | Help Desk |
|---|---|---|
| Need help selecting a vendor | ♦ | - |
| Need a new server | ♦ | - |
| Can’t get connected to VPN | - | ♦ |
| In need of a departmental application | ♦ | - |
| Trouble logging into your computer | - | ♦ |
| Requesting storage | ♦ | - |
How do I contact a Customer Relationship Manager?
Contact the VUMC IT Customer Relationship team at itconnect@vumc.org.
The mailbox is monitored 7am to 5pm CST Monday – Friday. Please allow one (1) business day for a response. For assistance after hours, or for urgent matters, contact the VUMC IT Help Desk at 615-343-HELP (4357).