Informatics Workgroup

If IMMEDIATE/EMERGENT clinical help is needed during critical/off-hours:

-You may page the Administration-Alarm Point HealthIT AOC on Synergy

For all other urgent issues:

-Call the Help Desk (615) 343-HELP off-campus or 3-HELP on-campus

-Teams that support Radiology that you may want to mention in your ticket:

• Radiant/eStar/Epic and PowerScribe: "ESTAR/RADIANT"
• SECTRA and advanced imaging apps (SyngoVia, Intellispace, Ambra): "IMAGING INFORMATICS"
• Workstations and integration: "HEALTHIT SPECIALTY APPLICATION SUPPORT"

-Please supply the Workstation ID (yellow tag)

-Please consider letting Lindsey Johnstone know - Teams, text, email, SECTRA chat, etc

For chronic/ongoing issues:

-Please report to your IT Champion section representative

-Please let Lindsey Johnstone know - Teams, text, email, SECTRA chat, etc