Resource Articles

Dealing with Change

It is natural for organisms in nature to gravitate toward homeostasis or equilibrium. Change, whether positive or negative, requires us to adapt, adopt, alter or accept. Change is inevitable. In a healthcare environment, change represents responses to changes in the marketplace, to economic pressures and to external forces. It is not a choice. It is necessary for survival.

Dealing with Upset People

In our business, we work with people who are sick, hurt and often scared. Because of this, people may become upset with us. Usually problems encountered are not the result of intentional actions we take. They are often the result of communication deficits, system problems, or red tape encountered which the customer is not equipped to handle. Here are some helpful tips when dealing with an upset person at work:

Addiction

Chemical dependency is a treatable, potentially fatal and progressive illness that impacts millions of Americans. Some people have believed the fallacy that controlling drinking (or drugging) is all a matter of will power for the addict. It is no more under the control of the alcoholic than the illness of diabetes is under the control of the diabetic. Often by the time that the disease of addiction is diagnosed, the person no longer has a choice as to whether they will use alcohol or drugs. The point is long past. The person now has the disease of addiction.

Children with AD/HD

Parents are often distressed to receive a note from school saying that their child “won’t listen to the teacher,” “won’t sit still in class,” or “causes trouble in the classroom.” It certainly can make a parent feel guilty and responsible and feel that “I’m not being a good parent.” Although some children can, but won’t pay attention, others can’t and don’t. The latter group of children may be suffering from Attention-Deficit Hyperactivity Disorder (ADHD).