Overview
VUMC IT provides a wide variety of services for Windows based on its different applications and abilities.
The following platforms are supported by VUMC IT:
- Business Objects
- Hyperion
- Tableau
- MobileView
Business Objects, Hyperion, and Tableau are all reporting tools used by the enterprise. MobileView is an application that uses the organization's wireless network and electronic tags to track the location of an asset.
Window Application Administration includes the following services:
- Installation
- Patching
- Monitoring
- Upgrades
- Resolving issues involving application issues on the server
- Managing user accounts
- Adding assets to the system
- Interfacing with the vendor to resolve issues that cannot be handled in-house
How can I get it?
Receiving assistance for Windows Applications depends upon the application itself.
- Business Objects and Tableau are supported by the VUMC IT Business Intelligence Team. For assistance, submit a Pegasus Ticket to VUMC IT Business Intelligence.
- Hyperion is supported by the VUMC Core Financial Applications team. For assistance, submit a Pegasus Ticket to the Core Financial Applications Team.
- MobileView access and support are handled by the Windows Application team. For assistance, submit a Pegasus Ticket to the Windows Application Team.