iLab Billing Event Training Video
VIDEO: Creating a draft billing event 
iLab System Support
VUMC iLab Guide for Core Directors and Staff
Responses to Common User Questions
Managing Service Request Workflow
Managing and Confirming Equipment Usage
Charge Entry Billing Method
Creating a Billing Event in iLab (required monthly) & Resolving Billing Errors (red flags)
Refunds
Working with External Customers
New External Customers & Service Agreement Workflows (Core Manager Guide)
Basic Core Services Quote Template
Registration Instructions for External Customers
External Invoice Distribution